By using the Your Golf Concierge website and services, you agree to the following terms and conditions.​

• Services: YGC provides golf travel planning and concierge services, including coordinating accommodation, golf bookings, transport, and related travel experiences.

• Accuracy of Information: While we aim to keep all information accurate and up to date, prices, availability, and package details may change without notice.

• Third-Party Providers: Bookings may involve third-party providers such as hotels, golf courses, and transport operators. YGC is not responsible for the acts, omissions, delays, or service failures of these providers.

• Clients and travelling groups are responsible for adhering to the rules, dress standards, and codes of conduct set by each golf course, accommodation provider, and venue included within the itinerary.

• Any fines, damages, penalties, or removal from venues resulting from guest behaviour remain the responsibility of the client.

• Quotes & Pricing: All quotes are subject to availability at the time of confirmation. Pricing may change until deposits or full payment have been received.

• User Responsibilities: Clients are responsible for:

• Ensuring travel documents are valid

• Reviewing booking confirmations carefully

• Complying with venue and supplier policies

• Intellectual Property: All website content, branding, imagery, and copy remain the property of YGC unless otherwise stated.

• Limitation of Liability: To the maximum extent permitted by law, YGC is not liable for indirect loss, travel disruptions, weather events, supplier issues, or personal injury occurring during travel.

Booking Terms​

• Deposits: A deposit is required to secure bookings. Bookings are not confirmed until payment has been received.

• Payment Terms: Final payment deadlines will be communicated at the time of booking. Failure to pay by the due date may result in cancellation of the booking.

• Changes to Bookings: Requested changes may be subject to:

• Supplier availability

• Additional charges

• Administration fees

• Travel Insurance: We strongly recommend all travellers obtain comprehensive travel insurance covering cancellations, medical expenses, and travel disruptions.

• Supplier Conditions: All bookings remain subject to the individual terms and conditions of the relevant suppliers and venues.

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Cancellation Policy​

• Client Cancellations: Cancellation fees may apply depending on:

  • The timing of cancellation

  • Supplier policies

  • Non-refundable components already secured

  • Deposits may be non-refundable once bookings have been confirmed with suppliers.

• Supplier Cancellations or Changes: In the event a supplier changes or cancels part of a booking, YGC will work to provide suitable alternatives where possible but cannot guarantee identical replacements.

• YGC is not responsible for cancellations, delays, or changes caused by events outside our control, including but not limited to:

• Extreme weather

• Natural disasters

• Government restrictions

• Pandemics

• Transport disruptions

• Refunds: Where refunds are available from suppliers, they will be passed on to clients minus any applicable administration or processing fees.

• Contact For cancellation requests, please contact:
  hello@yourgolfconcierge.com.au

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Course Conduct & Dress Standards​

• Clients and travelling groups are responsible for adhering to the rules, dress standards, and codes of conduct set by each golf course, and venues included within the itinerary.

• Any fines, damages, penalties, or removal from venues resulting from guest behaviour remain the responsibility of the client.​

• Weather & Course Conditions: Golf is an outdoor sport and weather conditions may impact play, course access, tee times, transport, or itinerary schedules. Where possible, YGC will assist in arranging alternative options, however refunds or credits remain subject to the individual supplier or venue policies. YGC is not responsible for:

  • Adverse weather conditions

  • Course closures

  • Unsafe playing conditions

  • Supplier cancellations due to weather events

  • Changes made by golf courses or venues outside of our control​

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