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Terms & Conditions

By using Your Golf Concierge (YGC) services or paying a deposit, you agree to the following terms and conditions. The person making the booking accepts these terms on behalf of everyone in their travelling group.

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Our Services

  • Services: YGC provides golf travel planning and concierge services, including coordinating accommodation, golf bookings, transport, group activities, restaurant bookings and related travel experiences.

  • Third-Party Providers: Bookings may involve third-party providers such as hotels, golf courses, activity providers and transport operators. YGC is not responsible for the acts, omissions, delays or service failures of these providers.

  • Accuracy of Information: While we aim to keep all information accurate and up to date, prices, availability and package details on our website may change without notice. Prices shown on the website (for example, "from $X pp") are a guide only. We may correct any obvious error in pricing or information on our website or in a quote.

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Quotes, Deposits & Payment

  • Quotes & Pricing: All quotes are an estimate only and are valid for 7 days from the date issued. No quoted price is confirmed until the deposit has been paid in full. Golf courses, tee times, accommodation and rates are subject to availability at the time of confirmation. If a component is unavailable or its price has changed by then, we will offer a revised quote or a suitable alternative before booking.

  • Deposit: A 50% deposit is required to lock in your trip. Once your deposit is received, we secure your bookings with our suppliers and your trip price is confirmed, except for changes you request, changes in group numbers, or government taxes and levies outside our control.

  • Payment Schedule: The remaining balance is payable in two instalments of 25%. Instalment due dates will be set out on your booking confirmation. If a payment isn't received by its due date, we may cancel the booking and apply cancellation fees.

  • Payment Methods: We accept payment by bank transfer and credit card. All prices are in Australian dollars (AUD).

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Booking Terms

  • Changes to Bookings: Requested changes may be subject to:

    • Supplier availability

    • Additional charges

    • Administration fees

  • Changes in Group Numbers: If your group size changes after booking, per-person pricing may change. Costs already committed for a traveller who withdraws remain payable by the group.

  • Name Changes: A replacement traveller may be substituted where the supplier allows it.

  • Supplier Conditions: All bookings remain subject to the individual terms and conditions of the relevant suppliers and venues.

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Cancellation Policy

  • Deposits: Deposits are non-refundable once bookings have been confirmed with suppliers, as these amounts are committed on your behalf.

  • Client Cancellations: Cancellation fees may apply depending on:

    • The timing of cancellation

    • Supplier policies

    • Non-refundable components already secured

  • Supplier Cancellations or Changes: If a supplier changes or cancels part of a booking, YGC will work to provide suitable alternatives where possible but cannot guarantee identical replacements.

  • Events Outside Our Control: YGC is not responsible for cancellations, delays or changes caused by events outside our control, including but not limited to:

    • Extreme weather

    • Natural disasters

    • Government restrictions

    • Pandemics

    • Transport disruptions

  • Refunds: Where refunds are available from suppliers, they will be passed on to clients minus any applicable administration or processing fees.

  • Cancellation Requests: All cancellation requests must be made in writing to hello@yourgolfconcierge.com.au.

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On Your Trip

  • Client Responsibilities: Clients are responsible for:

    • Providing accurate group details, including names, numbers, dietary requirements and any information a course or venue requires

    • Ensuring travel documents and identification are valid

    • Reviewing booking confirmations carefully and telling us about any errors promptly

    • Arriving on time for tee times, transfers and bookings

    • Complying with venue and supplier policies

  • Conduct & Dress Standards: You are responsible for following the rules, dress standards and codes of conduct set by each golf course, accommodation provider and venue included in the itinerary. YGC is not responsible if you are refused entry or turned away for not meeting these standards.

  • Fines & Damages: Any fines, damages, penalties or removal from venues resulting from guest behaviour remain the responsibility of the client.

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Weather & Course Conditions

  • Weather & Course Conditions: Golf is an outdoor sport, and weather may affect play, course access, tee times, transport or your itinerary. Where possible, YGC will help arrange an alternative tee time or activity.

  • Weather Refunds: Refunds, credits or rain checks for weather are only provided where the golf course or supplier offers them, and are subject to that venue's own policy. Any refund or credit YGC receives will be passed on to you, less any applicable processing fees. YGC's planning and service fee is not refundable due to weather. Rain checks issued by a course are usually non-transferable and time-limited, and remain subject to the course's terms.

  • YGC is not responsible for:

    • Adverse weather conditions

    • Course closures

    • Unsafe playing conditions

    • Supplier cancellations due to weather events

    • Changes made by golf courses or venues outside our control

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Complaints & Privacy

  • Complaints: If you have any issue with your trip, please email us at hello@yourgolfconcierge.com.au within 14 days of your return. We will respond as soon as possible and work with you and the relevant suppliers to resolve it.

  • Privacy: We collect and use your personal information only to plan and manage your trip, and we share it with suppliers only as needed to make your bookings. Read our full Privacy Policy.

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Legal & Business Details

  • Limitation of Liability: To the maximum extent permitted by law, YGC is not liable for indirect or consequential loss, or for loss arising from travel disruptions, weather events, supplier issues or events outside our control.

  • Australian Consumer Law: Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

  • Intellectual Property: All website content, branding, imagery and copy remain the property of YGC unless otherwise stated.

  • Business Details: These services are provided by Your Golf Concierge Pty Ltd, ABN 71 685 299 067. Contact: hello@yourgolfconcierge.com.au or 0415 372 661

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